Refund, Cancellation, Licensing & Digital Product Policy

Welcome to SiteExpert®.
This Refund, Cancellation, Licensing & Digital Product Policy outlines the terms governing all purchases, subscriptions, software licenses, digital downloads, development services, support plans, and related transactions offered by SiteExpert®.

By purchasing, accessing, downloading, subscribing to, or using any service or digital product provided by SiteExpert®, you acknowledge that you have read, understood, and agreed to the terms stated in this policy.

1. About SiteExpert®

SiteExpert® is a digital technology and software solutions company specializing in:

  • Enterprise Website Development
  • WooCommerce & eCommerce Solutions
  • WordPress Development
  • SaaS Product Development
  • Mobile Application Development
  • Custom Plugin & Theme Engineering
  • UI/UX Design Solutions
  • API & Payment Gateway Integration
  • AI & Automation Solutions
  • SEO & Digital Marketing Services
  • Licensed Digital Products & Software

Our services and products are delivered digitally and involve substantial development time, technical resources, intellectual property, licensing infrastructure, server allocation, and software engineering efforts.

2. General Refund Principles

At SiteExpert®, customer satisfaction is our priority. Before purchasing any product or service, clients are encouraged to carefully review:

  • Product descriptions
  • Feature lists
  • Compatibility details
  • Technical requirements
  • Licensing terms
  • Demo versions/screenshots
  • Support coverage
  • Pricing structure

Due to the nature of digital products and custom development services, refunds cannot be guaranteed in all situations.

All refund requests are reviewed individually by our billing and technical team.

3. Website Development & Custom Service Policy

3.1 Project Initiation & Advance Payment

To initiate any custom service, development work, or dedicated resource allocation, an advance payment is required.

The standard payment structure may include:

  • 30%–50% advance payment before project commencement
  • Milestone-based payments during development
  • Final payment prior to deployment, handover, or production release

Advance payments secure:

  • Developer allocation
  • Technical planning
  • Infrastructure setup
  • Research & analysis
  • UI/UX preparation
  • Project scheduling

3.2 Refund Eligibility for Development Services

A. Full Refund Eligibility

A client may be eligible for a full refund only under the following conditions:

  • The project has not been initiated
  • No development/design work has started
  • Cancellation request is submitted within 48 hours of payment
  • SiteExpert® is unable to commence the project due to internal limitations
  • Service delivery becomes technically impossible from our end

B. Partial Refund Eligibility

A partial refund may be considered if:

  • The project is in the initial development phase
  • Preliminary work has already started
  • Design drafts, planning, coding, server setup, or consultation has been completed

In such cases, SiteExpert® reserves the right to deduct:

  • Development charges
  • Resource utilization costs
  • Consultation fees
  • Infrastructure expenses
  • Licensing or API expenses
  • Administrative and transaction charges

C. Non-Refundable Situations

Refunds shall NOT be applicable under the following circumstances:

  • Project has been completed, delivered, or deployed
  • Client changes business plan or requirements
  • Delays caused by the client
  • Client becomes unreachable during development
  • Required content, credentials, or approvals are not provided on time
  • Revisions exceed agreed project scope
  • Services already rendered or utilized
  • Project approved during milestone review stages
  • Compatibility issues caused by third-party software/server environments
  • Custom-built software, plugins, themes, or applications
  • SEO, advertising, marketing, or promotional services already executed
  • Domain registration, hosting, SSL certificates, third-party APIs, or external subscriptions purchased on behalf of the client
  • Payment gateway setup/configuration fees
  • Completed consultation or strategy sessions

4. Digital Products, Plugins & Themes Policy

SiteExpert® develops and distributes licensed digital software products including plugins, themes, templates, SaaS modules, scripts, and related digital assets.

All digital products are protected under applicable intellectual property and copyright laws.

5. Licensing Structure

5.1 Regular License

The Regular License includes:

  • License activation for 1 website/domain
  • 1 Year product updates
  • 6 Months standard technical support
  • Access to licensed product downloads during active validity

Suitable for:

  • Personal projects
  • Small business websites
  • Single-client implementations

5.2 Extended License

The Extended License includes:

  • Extended commercial usage rights
  • Lifetime product updates
  • 1 Year priority technical support
  • Enhanced deployment flexibility (subject to licensing terms)

Suitable for:

  • Agencies
  • SaaS businesses
  • Commercial deployment
  • Enterprise/client implementation

6. Digital Product Refund Policy

Due to the irreversible nature of digital product delivery, downloaded software products are generally non-refundable.

This includes:

  • Plugins
  • Themes
  • Templates
  • Scripts
  • Mobile app source codes
  • SaaS modules
  • APIs
  • Digital downloads
  • License keys
  • Subscription-based software access

6.1 Refund Consideration Cases

A refund request may only be considered if:

  • The product is completely non-functional
  • A critical technical defect exists that our support team cannot resolve
  • An incorrect product/license was delivered
  • Duplicate payment was made accidentally

All technical issues must first be verified by the SiteExpert® technical support team.

6.2 Non-Refundable Digital Product Cases

Refunds will NOT be issued if:

  • Product has already been downloaded/accessed
  • License key has been generated or activated
  • Customer changes their mind after purchase
  • Product does not meet subjective expectations
  • Customer lacks technical expertise to configure the product
  • Third-party conflicts or server incompatibilities occur
  • Product purchased during promotional/sale periods
  • Customer no longer requires the product
  • Violation of licensing terms is detected
  • Refund requested after substantial product usage

7. Subscription, Updates & Renewals

Certain products and services may require periodic renewal to continue receiving:

  • Software updates
  • Security patches
  • Technical support
  • Premium features
  • License validity

Failure to renew may result in restricted access to future updates and support services.

8. Technical Support Policy

Technical support is limited to:

  • Bug fixes
  • Error resolution
  • Installation assistance
  • Product-related troubleshooting

Support does NOT include:

  • Custom development requests
  • Third-party plugin integration
  • Server administration
  • Hosting management
  • Advanced customization
  • Developer training or consultation unless separately purchased

Support availability depends on the purchased license plan.

9. Chargebacks & Payment Disputes

Clients agree to contact SiteExpert® support before initiating any chargeback, reversal, dispute, or claim through banks, payment gateways, or financial institutions.

Fraudulent or abusive chargebacks may result in:

  • Immediate suspension of licenses/services
  • Permanent account termination
  • Blacklisting from future services
  • Legal recovery proceedings where applicable

SiteExpert® reserves the right to provide project records, communication logs, invoices, delivery proofs, and technical evidence to financial institutions during dispute investigations.

10. Intellectual Property Rights

All proprietary software, source code, designs, systems, frameworks, APIs, plugins, themes, branding materials, graphics, documentation, and custom solutions developed by SiteExpert® remain protected under intellectual property laws.

Unauthorized:

  • Redistribution
  • Resale
  • Source code sharing
  • Modification for resale
  • Reverse engineering
  • Trademark misuse

is strictly prohibited unless explicitly authorized in writing.

11. Limitation of Liability

SiteExpert® shall not be held liable for:

  • Business losses
  • Revenue loss
  • Data loss
  • Downtime
  • Third-party software conflicts
  • Hosting/server failures
  • Security breaches caused by external systems
  • Indirect or consequential damages

Clients are responsible for maintaining proper backups and security measures.

12. Policy Amendments

SiteExpert® reserves the absolute right to modify, update, replace, or revise this policy at any time without prior notice.

Updated versions become effective immediately upon publication on the official website.

Continued use of SiteExpert® products or services after policy updates constitutes acceptance of the revised terms.

13. Contact Information

For billing, refund requests, licensing assistance, or technical support, please contact:

SiteExpert® Official Website

Email: support@siteexpert.in
Support Hours: Monday – Saturday
Response Time: Typically within 24–48 business hours

Last Updated: May 2026